Customer Support

Contact our team, we’ll recommend the closest standard configuration, compatible accessories, or a custom solution based on your space, workflow, and inventory.

Yes. Our products are designed for professional use, but anyone can purchase through the website.

Modular drawer cabinets are stationary, high-density drawer storage; Mobile cabinets add heavy-duty casters for portability; Vertical storage cabinets help reclaim floor space by storing items vertically in high-capacity drawers.

Yes, check the In Stock Items section for products listed as in-stock. Availability can change as orders are placed.

Yes. Share what you’re storing (tools, parts, instruments, etc.) and your space constraints, and we’ll help you select the best configuration.

Yes. We design custom Rousseau storage systems to match your facility’s workflow, footprint, drawer layout requirements, and security needs.

Use the Request a Quote option or contact us directly. We’ll confirm configurations, pricing, and estimated lead times.

Yes, special colors and custom configurations are typically handled through a quote. Availability and lead times vary by product.

The best starting points are room/area dimensions, what you’re storing, how users access items, any security requirements, and any constraints (aisles, doors, power, etc.).

We support a wide range of sectors, including aviation, military, manufacturing, medical, motorsports, laboratories, maintenance, and utilities.

Yes. If you find the same item at a lower price elsewhere, we’ll do our best to match or beat that price.

Yes. If you’re ordering significant quantities, contact us for volume pricing.

Product pricing is shown on the website. Shipping is included for orders shipping to the contiguous 48 states; applicable taxes (if any) are handled at checkout or on your invoice as required.

Yes, major credit cards are accepted. Available payment methods are shown during checkout.

Many business customers purchase via quote/invoice. Contact us to confirm options and any required credit approval.

Standard terms are typically Net 30 from invoice date (subject to approval), unless otherwise agreed.

Yes, website orders ship at no additional cost within the contiguous 48 U.S. states.

Contact us for a freight quote and options (destination, product type, and delivery requirements affect cost and transit).

Yes, please contact our help desk for details and a quote.

Shipping is included for the contiguous 48 states on e‑store orders. For other destinations or special delivery requirements, freight is quoted.

Lead times vary by product and configuration. We’ll confirm the current lead time at checkout, on your quote, or via support.

Large items typically ship via freight. Delivery requirements (dock, forklift, liftgate, appointment scheduling) can vary, contact us if you need help planning delivery.

Orders are non‑refundable and non‑cancellable unless we receive written notice within two (2) business days after the order acknowledgement is generated. If a cancellation is accepted, a minimum 50% cancellation charge applies.

No, special ordered products and custom paint parts cannot be cancelled.

Any order form over $5,000 cannot be cancelled or refunded, even with advance notice, unless otherwise agreed in writing.

Contact Customer Service first. If approved, we’ll issue a Return Authorization (RA#) and provide instructions.

No. Returns without prior written authorization and an RA# may be rejected and returned at the customer’s expense.

Approved returns must be new, unused, and in good condition. Damaged returns are not accepted.

Return shipment requests must be submitted within fourteen (14) days of delivery.

No, obsolete and/or special products, including special paint/finish and custom products, are not eligible for return.

The customer is responsible for return freight and proper packaging. If an item has already shipped, the customer pays all freight expenses.

Return charges are based on returned invoiced amounts:

• Up to $10,000 – Stock items (unpainted accessories): 25%
• Up to $10,000 – Non‑stock items (cabinets/workbenches, etc.): 50%
• $10,000+ – All items: 50%

Credits for accepted authorized returns (net of any applicable charges) are typically reflected on the customer’s next invoice.

Warranty coverage depends on the specific product. Contact us and we’ll provide the applicable manufacturer warranty information.

Inspect deliveries promptly and contact us as soon as possible so we can assist with next steps.

Contact us. We can help identify your lock type and assist with replacement keys/locks or troubleshooting.

Yes, visit the Locks & Keys section for available replacement components, or contact support if you’re unsure which part you need.

The cabinet model (if known), lock identification details, and clear photos of the lock/handle area are usually enough to get started.

Some are sold individually and some as sets. The product listing will indicate what’s included, contact us if you need a complete drawer layout.

Many compartment systems are modular and can be reconfigured. Compatibility depends on cabinet and drawer size, check the product details or ask us to confirm.

Yes. Tell us what you’re storing and the drawer sizes you’re using, and we’ll recommend an efficient layout.

Use the contact form on the Support page or contact us directly by phone at (562) 799‑9010 or email sales@rousseaucabinetsusa.com.

Start with Customer Support and include your order details (or the products you’re considering). We’ll route you to the right team.