Return Policy

Rousseau Products - Return Policy

This Return Policy applies to purchases made through the Rousseau Cabinets USA Site. Certain products may be subject to additional manufacturer restrictions.

1. Order Cancellations / Non‑Cancellable Orders

  • All Order Forms are non‑refundable and non‑cancellable unless written notice is received by Seller within two (2) business days after the order acknowledgement is generated.

  • If a cancellation is accepted by Seller, a minimum 50% cancellation charge will apply (the “Cancellation Charge”).

  • No cancellations are accepted for special‑ordered products and/or custom paint parts.

  • Any Order Form over $5,000.00 shall not be cancellable or refundable even with advance notice, unless otherwise agreed in writing by Seller.

2. Freight / Shipping Costs

  • The Customer will pay all freight expenses if the Product has been shipped.

  • For any approved return, the Customer is responsible for return freight and proper packaging, unless otherwise agreed in writing.

3. Seller’s Right to Terminate

In addition to any remedies provided under applicable law, Seller may terminate an Order Form with immediate effect upon written notice if Customer:
(i) fails to pay any amount when due;
(ii) has not otherwise performed or complied with the agreement; or
(iii) becomes insolvent, files bankruptcy, or is subject to similar proceedings.

4. Returns and Return Authorization (RA#)

  • After Seller is notified of a possible return, Seller will determine whether to issue a Return Authorization number (“RA#”).

  • If an RA# is issued, the non‑conforming and/or damaged materials must be returned via the delivery carrier with the RA# clearly listed on the goods/shipment.

  • If the RA# is not noted on the returned shipment, it will be rejected and returned at the Customer’s expense.

  • Any freight charges incurred returning materials via an unauthorized carrier will be assumed by the Customer.

5. Condition of Returned Items

No products may be returned without prior written authorization (“Authorized Return”). If authorized, returns must, in Seller’s sole judgment, be:

  • new, unused, and in good condition
    Otherwise, the return will not be accepted.

6. Return Charges (Restocking / Return Fees)

Return charges are based on the returned invoiced dollar amounts:

Returned Invoiced Dollar Amount Item Type Return Charge (percentage of the Returned Invoiced Dollar Amount)
Up to $10,000 For Stock Items (Unpainted Accessories) 25%
Up to $10,000 For Non-stock items (Cabinets / Workbenches etc.) 50%
$10,000+ All Items 50%

 

7. Return Window and Non‑Returnable Items

  • Return shipment requests must be submitted within fourteen (14) days of delivery.

  • Obsolete and/or special products (including special paint and finish, and custom products) are not eligible for return.

  • Returns that arrive damaged or improperly packaged will not be accepted.

8. Credits

Customer will receive a credit for all accepted Authorized Returns, net of any charges listed above. Such credit will be reflected on the Customer’s next invoice, unless otherwise agreed in writing.

9. How to Start a Return

Contact Customer Support with your order number, item(s), and reason for return:
Email: sales@rousseaucabinetsusa.com | Phone: (562) 799‑9010